Guide volunteers. Foster connection. Support meaningful conversations.

At 4 Voices, we support women to feel connected, capable and confident as they navigate life’s challenges. Through our Mobile Connection Hubs and National Phone Support Service, volunteers offer practical support, encouragement and a listening ear to women experiencing isolation, hardship or crisis.

Our Phone Support Service connects women with a dedicated volunteer who calls regularly, creating a steady, supportive connection during difficult times.

As a Phone Support Team Leader, you will support and guide a small group of Phone Support Volunteers to ensure they feel confident, supported and connected in their role. You will help maintain a positive and collaborative team culture while ensuring volunteers are equipped to provide consistent, high-quality support.

Approximately 4 hours per week, flexible and remote

Your role:

• Support and guide Phone Support Volunteers in their role
• Facilitate regular team communication and connection
• Conduct check-ins with volunteers to offer guidance and encouragement
• Monitor volunteer wellbeing and escalate concerns when needed
• Review volunteer activity and documentation to support quality practice
• Uphold confidentiality, safeguarding and organisational processes

What You’ll Be Supported With:

• Structured guidance and escalation pathways
• Team Leader peer connection and leadership support
• Training in 4 Voices systems and processes
• Support from the Phone Support Leader

What You’ll Gain:

• Leadership and mentoring experience
• Experience supporting volunteers in a national service
• Connection with a supportive, purpose-driven team
• Flexible volunteering from home
• Certificate of Service and reference opportunities

You’ll play an important role in helping volunteers feel confident and supported, while ensuring women receiving calls experience genuine connection, care and encouragement.

To progress your application, we kindly ask that you email us a copy of your resume directly to [email protected]