Purpose of the Role

As the EDM Newsletter Lead for 4 Voices, you will oversee the planning, creation, and distribution of three monthly newsletters – for volunteers, donors, and internal team members. Your role is crucial in maintaining strong engagement with our community by ensuring timely, relevant, and well-designed communications. You’ll manage content gathering, layout, and delivery in Mailchimp, making sure each newsletter aligns with our mission and brand voice.

Key Responsibilities

1. Content Coordination & Copywriting

• Collate and edit content for three separate monthly newsletters (Volunteer, Donor, Internal)
• Write clear, warm, and concise copy tailored to each audience
• Liaise with volunteers and staff to gather updates, stories, and announcements
• Ensure accuracy, consistency, and brand alignment in tone and style

2. Design & Delivery

• Design and format each newsletter in Mailchimp using templates or custom layouts
• Segment mailing lists appropriately and test all emails before send-out
• Schedule and send campaigns on time according to the monthly content calendar

3. Monitoring & Reporting

• Track performance metrics such as open rates and clickthrough rates
• Provide brief monthly updates to the Head of Marketing with key insights
• Suggest improvements to content or format based on audience engagement

Key Skills & Qualities

• Confident user of Mailchimp (and other CRM systems) for design, segmentation, and reporting
• Strong writing and editing skills with a clear, professional tone
• Organised, deadline-driven, and able to manage multiple streams of content
• Comfortable collaborating with different volunteer teams
• Passionate about clear, consistent communication and supporting women in crisis

Bonus Skills (Not Essential)

• Experience with email automation and A/B testing in
• Mailchimp (and other CRM systems)
• Familiarity with branding, layout, or basic visual design
• Ability to interpret email analytics and suggest improvements

If you’re interested in the role, please include a link to your Seek Profile in your application or email your resume/CV directly to Elisha@4voices.org.au