Vic ICT for Women is looking for a volunteer Service Level Manager who will manage the relationship between multiple IT vendors who support the organisation and lead a team of 2nd level support volunteers to continue to provide a high level of service to the organisation.

This role reports into the Volunteer CIO

Duties include:

• Building strong relationship with vendors

• Onboard new volunteers and build a team of volunteer 2nd level support engineers

• document and implement processes to ensure support is maintained

• document process to ensure that digital services are updated and processes adhered to

• Support the 2nd level engineers during incidents and communicate to key stakeholders

We pride ourselves on the work we do to shift the dial on diversity and need volunteers who are seriously dedicated to this cause. If you cannot commit to the time requirement, please do not respond to this advert. It takes significant time to onboard volunteers and when you do not commit, it puts strain on others.