About the role

In this role you’ll make an invaluable contribution to the operation and growth the ASRC’s Cleaning Social Enterprise, giving you the opportunity to directly impact the lives of people seeking asylum. You’ll be providing customer service and administration support to customers and employees (people seeking asylum and refugees). Your work will contribute to ensuring we provide a high-quality and reliable service to our customers, and a positive experience for our employees.

Program: Social Enterprises

The ASRC currently operates two social enterprises - ASRC Catering and ASRC Cleaning. The ASRC Social Enterprises exist to create pathways to financial independence and sustainable employment (by providing training to build skills and experience) for people seeking asylum. This volunteer role supports ASRC Cleaning.

Key Responsibilities

• Booking and managing jobs using our online booking system
• Providing high quality customer service, including communicating with our customers about their bookings and resolving issues
• Providing administrative support, including record keeping of our databases
• Empowering and supporting employees (people seeking asylum)
• Documenting relevant information for successful handover to other shift volunteers
• Contributing new ideas for improving processes and operations

What we’re looking for

• Strong customer service and communication skills
• Demonstrable time and task management skills
• A solid understanding of Microsoft Word and Excel, with good general computer skills ∙
• An ability to work well as part of a team
• A good level of English
• Access to a computer is required due to the role operating in a mostly remote capacity

Location

This is a hybrid role – shifts available at ASRC Footscray and remote (you will complete your training at ASRC Footscray, and we recommend completing a shift at ASRC Footscray at least once per month).

About Us

The Asylum Seeker Resource Centre (ASRC) is the largest aid, employment, health and advocacy organisation for people seeking asylum in Australia. The ASRC provides a range of direct services as well as participating in law reform, campaigning and lobbying. The human rights of people seeking asylum and refugees are at the foundation of all we do and the workforce makes it happen, doing the work to bring the vision and purpose to life.

Our organisational values are: Welcoming, Authentic, Courageous, Collaborative.

For more information email volunteer@asrc.org.au