Key Responsibilities

• Greeting each fan as they arrive at the event
• Scanning tickets
• Informing fans on COVID Safe protocols
• Assisting with enquiries, including match plan details and encouraging further ticket sales
• Showing fans to their seats
• Adhering to COVID Safe protocols and procedures.

Knowledge / Skills

• Demonstrate thorough knowledge and understanding of relevant guidelines and procedures.
• Demonstrate the ability to work effectively under pressure in a fast paced environment with conflicting tasks.
• Ability to maintain rapport with and meet the needs of the customers from a diverse range of cultural backgrounds.
• Excellent attention to detail.
• Demonstrate excellent communication and interpersonal skills.
• Demonstrate ability to maintain confidentiality and respond promptly and courteously to a range of both written and verbal requests and tasks.
• Excellent organisational and planning skills in managing workload in a busy and fast paced environment with conflicting demands.
• Demonstrate the ability to exercise sound judgement in decision-making.
• Player and tournament knowledge is highly desirable.

Environmental / Health / Safety Responsibilities

1. Complies with Tennis Australia’s OH&S policies and procedures
2. Takes reasonable care for the safety of his/her own health and safety and that of other people who may be affected by their conduct in the workplace
3. Seeks guidance for all new or modified work procedures to ensure that any hazardous conditions, near misses and injures are reported immediately to the Manager
4. Participates in meetings, training and other environment, health and safety activities
5. Does not wilfully place at risk the health or safety of any person in the work place
6. Does not wilfully or recklessly interfere with or misuse anything provided in the interest of environment health and safety or welfare
7. Cooperates with Tennis Australia in relation to activities taken by TA to comply with OH&S and environmental legislation.
8. Participate in Return to Work Programs, as required to, across the organisation.