About ADAVIC: Anxiety Disorders Association of Victoria is a not-for-profit, self-funded organisation. We provide support, information and resources to individuals suffering from or affected by anxiety, depression, and related issues. Our unique grass-roots service bridges the gap between the individual, the local community, and health professionals.

Purpose of the role: ADAVIC has a dedicated volunteer team which provides several community-focused services from our Kew-based office including phone and online support. This role is also crucial in assisting with various projects and administrative tasks related to enhancing our services in a continual process of maintenance, development and quality improvement.

Additionally, the purpose of this role is to ensure that our support services are delivered in a respectful, encouraging, and timely manner to assist individuals in need. ADAVIC also produces regular resources and publications for the community including quarterly newsletters, E-news, information booklets, flyers and a regularly-updated website. The role will assist in the delivery of these resources by providing research, analysis, writing and editing of content.

Main duties and responsibilities Reporting to the Executive Officer or Managing Director, the role of Office, Phone & Email Support Volunteer typically includes the following tasks:

General administration tasks and errands

• Document creation and filing, printing, collecting statistics, mail-outs, and trips to collect mail and other supplies, as it relates to the support services
• Take bookings and payments relating to ADAVIC events, memberships and bookstore
• Respond to queries and requests about ADAVIC’s services

Provide research support

• Respond to individual or community requests for information and referrals
• Research content for ADAVIC publications such as newsletter, E-news, website and information booklets
• Producing articles for ADAVIC’s quarterly newsletters

Assist with Support Services projects

• Specific projects that help to improve ADAVIC services by better identifying and responding to community needs

Support and assistance for various teams and subcommittees within the organisation

• Office volunteers will be required to assist in the processes, projects and service delivery of specialised ADAVIC teams (ie. Fundraising and Events)
• Office volunteers may be required to attend and assist in the set-up, running and pack up of ADAVIC events if they fall during office hours
• Provide phone and online support, information and resources
• Respond to client’s queries and/or needs with support and encouragement and provide appropriate resources including referrals to professionals and other organisations

Skills and experience required:

• A genuine, considerate, non-judgmental and professional approach
• Well-spoken, courteous and a good phone manner
• Confidence with dealing with potential crisis situations
• Excellent understanding of psychological theories, concepts and an understanding of mental health concerns
• Strong research and analytical skills with an ability to apply these to practical information and resources for the community
• Ability to manage workload and competing tasks to meet deadlines
• Reliable and able to use judgment and act on own initiative, whilst also working well as part of a team
• Adept with computers, Microsoft Office, and the Internet

How to apply Please express your interest by applying for this role through SEEK Volunteer. Once we receive your application you'll receive an email with instructions on next steps. You'll be required to email us a copy of your CV and a letter of interest/cover letter outlining your suitability for the role.