The core value of the Salvation Army is to support the basic needs of individuals and communities.  The volunteer Cafe Team Leader role is to lead and mentor the team to create a warm hospitable environment whilst preparing drinks, basic food and delivering quality customer service. Attention to maintaining a clean, safe, hygienic and healthy work environment is critical.

Personal Qualities Required for Role

• Mentors and leads other volunteers to ensure that barista and café tasks are carried out professionally and in line with policies
• Completes tasks within the agreed time frames and with minimal distractions
• Is always calm when faced with crises or difficulties and remains optimistic
• Has a professional approach and follows the codes of conduct
• Is reliable and trustworthy
• Treats customers with due respect and caters to their needs

 General Role Competencies

• Encourages café team and builds team spirit
• Collaborates with other volunteers and supervisors
• Complies with relevant legislation and TSA systems and policies
• Prioritises work and undertakes work efficiently and effectively
• Ensures safety of self and others in work environment
• Appropriately identifies & reports hazards and incidents

Qualifications and experience requirements for the Role

• Experience in leading and mentoring teams in a commercial environment highly regarded
• Barista experience and customer service required

Mandatory requirements of the Role

• Complete TSA’s Volunteer Registration form and sign TSA’s Volunteer Agreement form.
• Complete TSA manadatory training modules and any other training as required.

• Willingness to undertake a Criminal History Check (at organisation’s expense)
• Knowledge of work health and safety particularly in a commercial kitchen environment

Roster & time commitment

• Monday, Tuesday and Fridays – 8am-1pm

In return, you will receive training and references can be provided upon request. Other benefits include the opportunity to give back and engage with those most in need. This role would also suit someone who wished to expand upon their retail and team leading skills.

Whilst this is an ongoing role, short term applicants will also be considered for this desirable position on the team.