Meals on Wheels Client Services Coordinator - McLaren Vale
Meals on Wheels (SA)Our McLaren Vale Branch is currently recruiting a Client Services Coordinator Monday to Friday, hours negotiable but approximately 10 per week. Tasks include:
- Handling sensitive client information with a high degree of confidentiality
- Maintaining regular contact with clients
- Following up with clients who are not home when a meal is delivered
- Acting as contact person for volunteers who have concerns about a client’s health or welfare, and for drivers/deliverers in an client emergency situation
- Contacting client’s emergency contact to advise of concerns about a client’s health, welfare or emergency situation, or inability to contact the client when a meal is delivered
- Assessing clients and obtaining direct debit authorities (in regional areas) and providing Central Office with client details after assessments
- Working closely with Central Office Branch Support Officers (BSO’s) who assess clients in the metropolitan area
- Preparing route sheets, in consultation with other office bearers
- Sharing information to assist clients with client’s family members, Central Office and other service providers
- Liaising with local health providers and the community to promote MoWSA services (where appropriate)
- Ensuring Central Office is kept informed of updated information (e.g. completing and returning ‘Kitchen Lists’ which are used for this purpose)
- Organising frozen meals for clients
- Undertake annual client reviews (either by phone or in person)
You can not apply for this role as it is no longer available.