Vinnies and the team

The Wyong Regional Office facilitates the collection of Society data used by State and the Diocesan office to create a picture of the impact of the work our Conference, Volunteers, Members and Special Works are having on the local community. This data is then used to advocate to Government on behalf of those socially and financially disadvantaged in the local community. The Wyong Regional Office also houses the NILS (No Interest Loans Scheme) and an Interview Referral Room, which is the first contact point for those we assist.

We are seeking a volunteer to provide a friendly and professional service to clients at the IR Room in the Regional Office at Wyong, either face to face or by telephone guided by the Society’s policies and guidelines. To undertake all associated interviewer duties including; appropriately identify client needs and offering necessary support including referral to other services.

The Volunteer role

• Welcoming clients in a way that builds their confidence in themselves and the service
• Actively listening to clients to ascertain their needs
• Providing appropriate assistance where necessary
• Referring clients to appropriate counsellor / social worker / agency when required
• Maintaining relevant records
• Effectively working with others including seeking assistance in decision-making when required
• Maintaining clients confidentiality and privacy
• Entering client details into our GKO system

What we need from you:

• A willingness to be trained, receive direction and feedback from supervisors
• Ability to volunteer as part of a team and contribute to the working environment in a positive, supportive and co-¬operative manner
• Follow the Society’s policies and procedures
• Sensitivity to different political / cultural / ethnic backgrounds and a respect for multiculturalism
• Administration skills
• Good listening skills and empathy
• Understanding and willingness to maintain Self-Care

What we will provide:

• Service orientation and role induction are provided when you start volunteering with us
• Relevant training as determined by the volunteering position

Why join Vinnies as a volunteer

• Community engagement in a program where your volunteering time will be appreciated
• Utilising your skills to help people who are disadvantaged
• Opportunity to acquire new skills and obtain a professional volunteering reference

This is a volunteer role with the St Vincent de Paul Society. We appreciate your time and want to ensure you get the most out of your volunteering experience. We strive to provide training and meaningful engagement of your time, but in line with current legislation we acknowledged that either party can walk away from this volunteering opportunity at any time. We ask that if you are unable to assist at a designated time or have other commitments that you notify the Regional Administration Assistant in your area with a day’s notice.

The St Vincent de Paul Society NSW (the Society) is committed to being a Child Safe Organisation and to engaging a diverse workforce. The Society strongly encourages applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.