Community Information and Support Worker - Chelsea
Chelsea Community Support ServicesChelsea Community Support Services Inc. is a community based and managed not for-profit agency located in Chelsea. Core functions undertaken by the agency include the provision of emergency relief, material aid, tax help, information, support and referral.
Key Position Objective: Community Support and Information Worker
Duties and Responsibilities include but not limited to;
Reception:
• Receive clients at front counter
• Answer telephone enquiries
Interviewing:
• To identify and assess clients’ needs utilising "helping interview" techniques and communication skills
• To ensure that clients with specific communication needs have access to language specific communication assistance, i.e., Telephone Interpreting Service; large print; verbal/graphic information for clients who cannot read
• Respect the client’s rights to: confidentiality, unconditional positive regard, self-determination and autonomy
Provision of support:
• Provide support options such as emergency relief; material aid; practical support (e.g. drafting letters, filling out forms); advocacy etc. as consented to by the client
• Work with other agencies to gain additional supports for clients
• Provide a "listening ear"
• Referral:
• Refer clients to agencies that can provide additional assistance
• Information Provision:
• To provide accurate and up-to-date information to clients by clearly identifying their information needs and accessing:
• Agency brochures and pamphlets
• Web resources
Administration:
• Follow established agency administration procedures
• To record confidential client information accurately and legibly
• To accurately record the distribution of material assistance
Other:
• To comply with the policies and procedures of the agency
• To assist in the maintenance of a clean and tidy shared workspace
• Be available for rostered shifts
• Be tolerant of difference and be able to relate to people from various socioeconomic levels and cultural backgrounds
• To have good self-management skills
• Possess literacy, writing skills and basic computer skills required by the role.
• To possess conflict management and resolution skills
• Be willing to develop new skills as required by the position
• To be prepared to participate in two-way feedback as an integral process within the team environment
- Must be able to pack and unpack food, carry heavy bags of food and assist with delivery unloading.