Provide emergency relief support to clients experiencing hardship.

Main Duties may include:

• Interviewing Emergency Relief clients • Intake phone calls for Emergency Relief appointments • Assessing client needs, determining client eligibility and providing financial assistance within the agency’s Emergency Relief policies and procedures; • Using agency and other sources of information to provide information and referral to clients; • Acting as an advocate (if requested) between a client and another organisation to assist a client access an appropriate service (eg, Financial Counsellor, Utility Company etc); • Recording details of ER interview – the information given, actions taken and referrals made; • Keeping skills and knowledge up-to-date by attending regular on-going training sessions and meetings, and by reading appropriate material.

Experience / Skills / Knowledge required:

• Good computer skills; • To be able to work as part of a team (of volunteers and staff); • A non-judgmental attitude and respect for others; • Ability to relate to a wide range of people from different cultural backgrounds; • To be a reliable and conscientious worker; • To be cooperative and accept direction; • To work within the WCC policies, standards and guidelines; and • Respect all forms of confidentiality and abide by the Agency’s Code of Ethics