Lifeline Harbour to Hawkesbury is looking for volunteer Telephone Crisis Supporters to answer calls to Lifeline’s 13 11 14 national crisis line to assist callers with a wide variety of issues, including loneliness, relationships, domestic violence, abuse, gambling, drugs and alcohol, mental health, grief and loss, and suicide.

What is involved in being a Lifeline Crisis Supporter?

• Following a recruitment process, you will undertake a 3-month training course to become a Crisis Supporter on our phones, answering calls to Lifeline's 13 11 14 national crisis line.

• You will listen compassionately to what's going on for the caller.

• If needed, you will support the caller to make a safety plan

• You will be part of an essential frontline team of over 250 Crisis Supporters volunteering at our centre in Gordon, which in 2024 answered over 94,000 calls -- 11% of all national calls.

To register your interest for this role please use the link that will be provided in the return email you will receive when expressing interest in this role online.

Benefits:

Benefits to volunteers:

• Volunteer locally and have an impact nationally

• Give back to the community

• Develop new skills for personal and professional growth

• Offer hope to people in crisis

• Connect socially with other volunteers and make new friends

• Join the vibrant Lifeline community and be part of Lifeline's mission to save lives from suicide

What volunteers say:

“The training was fantastic! It has changed my life. I’ve learned new skills I can use both with our callers and in everyday situations, and I look forward to my fortnightly shift knowing I can make a difference to someone in crisis.”

“I get a great sense of satisfaction from being there for someone in their time of need; it's a real privilege.”