Mange Management is a volunteer not-for -profit organisation that treats wombats with mange. Members of the public contact us to report cases of mange and we have in-field volunteers throughout Victoria that treat the wombats.

As Case Administrator, you will play a pivotal role between the public reporting a case and a wombat receiving the treatment it needs to survive.

• Reliability and commitment are essential.
• Ability to commit 10am to 6pm Tuesday weekly is required.
• A resident of Victoria is preferred.

Key Duties:

• Be available to respond in a timely manner to new reports received by phone or email.
• Listen and gather information to ascertain the condition of the wombat.
• Assess and provide information and advice to the reporter.
• Seek further knowledge and advice from co-volunteers if required.
• Record the new case in the database.
• Follow up cases in the database.
• Record updates on active and historical cases.

Skills and experience:

• At ease handling a high proportion of email or phone-related communication.
• Ability to listen and engage with members of the public, other organisations, and co-volunteers.
• Great communication skills.
• Ability to use basic spreadsheets, upload information and photographs, communicate via email and telephone.
• Willingness to undertake necessary training.
• Ability to make decisions based on the training you have received.
• Ability to seek advice when needed.
• Ability to communicate and liaise with others sharing the role.
• Awareness of following established formats and examples.

Desired:
Friendly phone manner and ability to follow procedures

Required: Phone and internet connection, email, and basic computer skills.

The problem of mange in wombats is widespread, and the full effect of its devastation is yet to be measured. Along with loss of habitat and roadkill, wombats are facing great challenges. As a volunteer, you will be making a difference to the survival of individual wombats and the greater wombat population.