Your Key Responsibilities:

• Support the implementation, monitoring, and ongoing maintenance of the organisation’s digital analytics systems.

• Analyse data and develop reports that assist strategic planning

• Research, identify, and evaluate engagement metrics across key digital channels

• Collaborate with the CEO and team to align strategy

• Track campaign performance

• Proactively engage with departments to assist with outreach and brand awareness.

• Share the charity’s story and impact with the wider community through conversations and presentations

• Support the development and maintain strong and positive professional relationships with team members, volunteers, beneficiaries, and all stakeholders

• Identify opportunities to increase brand awareness, donor engagement, and sponsor visibility

• Assist in planning and delivering initiatives that increase awareness and engagement with our mission

• Assist and support the planning, promotion, and execution of charity events, programmes, and other activities

• Liaise with community partners, sponsors, and volunteers to build meaningful relationships

• Be responsible for efficiency and implement new initiatives to enhance charity

• Lead by example and take pride in your personal presentation; ensuring your demeanour, body language and tone of voice embody the high standard of performance expected of the Team.

• Collect and share impact stories from beneficiaries and supporters

• Assist team with other admin office duties that may include diary organisation, organisation of files

• Provide feedback, contribute ideas and provide support to management to enhance team and charity effectiveness

• Work closely with Business With A Heart Ltd Managers to deliver a seamless operation

• Assist at events organised by or for the charity

Your Experience

• Strong knowledge and experience in Google Analytics (GA4)

• Experience in developing and managing Google Ads

• Ability to interpret Data and draw conclusions and recommendations to assist the growth of organisation

• Strong understanding of user behaviour and digital trends.

• Strong written communication skills with the ability to craft compelling proposals and storytelling narratives

• An excellent knowledge of workplace health and safety

• A genuine passion and enthusiasm for community engagement, and making a meaningful difference in the lives of vulnerable individuals of all ages

• Working with a diverse range of cultures and ethnicities

• Demonstrated experience in a not-for-profit or charity environment

• Strong Performance Management skills and employee engagement strategies

• Reliable, organised, and able to work autonomously

• Proactive and takes initiative in tasks

• Worked in a professional, fast paced environment

• Demonstrated experience in motivating and inspiring teams to deliver unprecedented levels of safety and service

• Confident in representing the charity in public and/or professional settings