Purpose of the Role

The Client Technology Innovation Volunteer will play a key role in supporting Guide Dogs NSW/ACT’s mission to enhance digital inclusion and improve Client experience through technology. Working alongside the GM Innovation and the broader innovation team, this volunteer will contribute insights, research, and project support to help shape the development and rollout of Client-centred technology initiatives.

This role is ideal for someone passionate about innovation, accessibility, and using technology to empower people with blindness or low vision.

Location

St Leonards Office or hybrid (once a week in office).

Commitment

Flexible, approximately 4–6 hours per week for 3–6 months, immediate start.

Key Responsibilities

• Support the development of accessible and inclusive technology products and services for Clients.
• Assist with market and user research, helping identify gaps and opportunities in Client technology.
• Participate in brainstorming and co-design sessions to help translate service design into practical, user-friendly solutions.
• Support the creation of prototypes, testing processes, and the collection of feedback from Clients and stakeholders.
• Help document findings, create reports, and contribute to project evaluation and improvement activities.
• Contribute ideas to promote awareness and understanding of digital inclusion.
• Maintain a strong focus on accessibility, innovation, and collaboration.

What You’ll Bring

• An interest or background in technology, innovation, or product development.
• Strong communication and teamwork skills.
• A creative, curious mindset with a willingness to learn and contribute.
• An understanding of, or interest in, accessibility and inclusion for people with blindness or low vision.
• Ability to work independently and collaboratively with cross-functional teams.

(Previous professional experience in product management, UX design, or digital innovation is welcomed but not essential.)

What You’ll Gain

• The opportunity to make a real impact by contributing to inclusive technology solutions.
• Insight into innovation and co-design processes within a purpose-driven organisation.
• Experience working with professionals in technology, accessibility, and human-centred design.
• A sense of fulfilment knowing your contribution supports independence and inclusion for people with blindness or low vision.

Safety, Wellbeing and Training

All volunteers are expected to follow Guide Dogs NSW/ACT’s policies and procedures, including those related to Work Health & Safety and safeguarding and Confidentiality. Training and guidance will be provided.