The Learning Management System Troubleshooter will be providing assistance with the following activities:

• Working with the Education Team to identify and understand a range of issues with the use and navigation of online courses.
• May involve speaking with RSPCA volunteers or members of the public to understand and troubleshoot particular issues.
• The software we use includes an LMS through We Teach Me (booking platform), LMS through ACORN as per the Learning and Development offerings to staff and volunteers through RSPCA.
• Updating and creating learning modules using the design software Articulate Storyline and Rise.
• Assist in exploring each issue experienced by users and help problem solve these.

To successfully undertake this role, the volunteer will possess the following skills, attributes and/or experience:

Essential:

• Well established experience with Information Technology Systems
• Experience working behind the scenes of website and LMS frameworks
• Ability to work with team members to find solutions and options for each problem

Desirable:

• Experience working or volunteering in the Information Technology or Information Systems field.
• RSPCA Volunteer experience

The Royal Society for the Prevention of Cruelty to Animals (RSPCA) is a non-government, community-based not-for-profit organisation whose purpose is to exist for animals to live better lives. We are Victoria’s best-known and most respected animal welfare organisation.
Our organisation’s vision is to have a world where animals and people live together with dignity, respect and compassion. RSPCA’s values – show compassion, lead the way, act with courage and seek positive outcomes – set clear expectations for all our employees and volunteers. Volunteers are an integral part of the RSPCA team. They play an active and vital role in helping to support our work to improve the welfare of animals and protect them from cruelty and neglect. Volunteering involves commitment, dedication and passion.