Purpose

Support the mission of Guide Dogs NSW/ACT to break the boundaries that limit people with low vision or blindness.

Role Overview

As an Assistant Receptionist, you will provide a welcoming first point of contact for visitors to our Newcastle office and Low Vision Clinic. Your support ensures the smooth operation of daily office functions and contributes directly to the positive experience of clients, staff, and community members.

We're looking for at least two volunteers to share this role.

Duties and Responsibilities

• Greet and welcome visitors to the Newcastle office and Low Vision Clinic.
• Advise staff of visitor arrivals.
• Manage visitor sign-in and sign-out processes.
• Maintain meeting rooms (morning and afternoon).
• Restock kitchen supplies.
• Assist with booking couriers and postage.
• Provide support to the Client Services Administration Officer as required.
• Complete ad-hoc administrative tasks (e.g., restocking printer paper, collateral stocktake).
• Assist with the care and coordination of the office ambassador dog.

Required Experience and Skills

• Excellent customer service and interpersonal skills.
• Basic administration skills, including Outlook, Excel, and Word.

Additional Accountabilities

Comply with Guide Dogs NSW/ACT Workplace Health & Safety (WHS) policy, procedures, and safe work practices.

Time Commitment

We’re seeking volunteers who can commit to a regular alternating schedule:

Week 1 & 3: Wednesday and Thursday (11am–3pm) Week 2 & 4: Monday and Tuesday (11am–3pm)

Benefits to Volunteers

• Apply your skills and experience to make a positive impact in the community.
• Build meaningful social and community connections.
• Contribute to a purpose-driven organisation with a strong reputation for supporting people with low vision or blindness.

Benefits to the Organisation

• “At Guide Dogs, we simply couldn’t do any of the important work we do to support people with low vision or blindness without our volunteers, some of whom have been supporting us for decades.”– Dale Cleaver, CEO, Guide Dogs NSW/ACT
• Extend the reach of Guide Dogs NSW/ACT.
• Strengthen the impact of our services for clients and the community.

Should you have any questions about this role, our friendly team is available for a chat, please email efrancis@guidedogs.com.au