The Rev. Bill Crews Foundation (‘BCF’) is a registered charity whose mission is to provide assistance to address the cause and effect of homelessness and poverty faced by marginalised individuals. We succeed in achieving this through a combination of caring services like food provision, social welfare and education.

Primary Purpose The Receptionist will be working in the Administration Office and will provide additional cover for our main admin reception. As the Director of First Impressions, you will be the first point of contact for anyone coming to the Admin Building and must always greet them in a friendly and polite manner.

‘You only get one chance to make a good first impression’

You will provide additional reception cover when the main receptionist is not available. Ideally, volunteers would be able to commit to a minimum of one day a week from 8am to 11am, between Monday and Friday, on a regular and ongoing basis. We also seek volunteers who can provide temporary cover during receptionist absences.

Key Responsibilities:

• Fielding any calls that come to reception and directing them to relevant parties.

• Taking delivery of any packages for the Foundation and notifying recipients of their arrival.

• Redirecting guests to the clinic and guest services in a polite and friendly manner.

• Directing all fundraising/donation requests to the fundraising team.

• Directing all HR matters to the People and Culture team.

• Directing any calls for Rev. Bill Crews (CEO) to his EA.

• Directing any calls from the media to the CEO or his EA.

• Directing all tradesmen to Site Management.

• Performing any other reception duties as required.

Uniform Requirements

As the Director of First Impressions, it is crucial for our Volunteer Receptionist to present themselves in a manner that reflects the professionalism and welcoming nature of the Foundation. Your attire and overall appearance should be neat, clean, and suitable for a professional environment.

Skills, Experience and Certifications

• Knowledge of standard office administrative practices and procedures

• Computer literate – MS applications (Outlook, Word, Excel, Power Point, etc.)

• A valid Working with Children’s Check

• Good customer service skills

• Ability to work without supervision

• Ability to follow written procedures

Behavioural traits

• Ability to maintain confidentiality and handle sensitive information with integrity and discretion.

• Strategic thinking and problem-solving skills.

• Solutions focused and self-motivated.

• Excellent communication skills both written and verbal.

• Ability to build positive and collaborative working relationships, both internally and externally.

• Work productively in an unstructured environment with frequent interruptions.

• Empathy for individuals from marginalised backgrounds.

• Resilient, calm and empathetic.

• Shows integrity and is reliable.

• Works well in teams and collaborates.

• Commitment and understanding of the BCF mission and values.

Work Health and Safety

• Basic understanding of Work Health and Safety policies and procedures.

• Demonstrate an understanding and a personal commitment to adhering to safety guidelines, as well as minimise/eliminate risks.

• Reporting any instances of unsafe behaviour or conditions that may exist to management.

• Contribute positively and proactively to the team and BCF WHS activities.

Benefits: Gain great experience meeting and greeting all visitors to our site.