Purpose of the role:

• To support the roll-out of a Client Check-in Pilot Program
• Ensure Guide Dogs NSW/ACT Clients remain connected with service and enjoy regular check-in calls with a friendly volunteer.
• Provide Clients with information about services and upcoming activities.
• This role would suit a student studying a Graduate Diploma in Orientation and Mobility or Bachelor of Occupational Therapy degree.

Location:

Hybrid, remote and onsite (Parramatta Office)

Duties and Responsibilities:

• Strong communication
• Friendly, professional, clear voice
• Active listener
• Empathetic
• Understand and adhere to the boundaries of the role (e.g., not giving professional advice, but offering support and information on services available)
• Respecting Client privacy and confidentiality
• Technologically proficient (MS Teams to contact the Clients).

The role includes tasks such as:

• Contacting Clients by phone
• Providing a listening ear
• Recording interactions
• Referring Clients to appropriate services
• Updating the Client about GDN’s services and upcoming activities.

Additional accountabilities:

Workplace Health & Safety (WHS) Follow Guide Dogs NSW/ACT WH&S policy, procedures and rules, and follow safe work practices.

Values:

Demonstrate and promote Guide Dogs NSW/ACT values:

• Lead with Head and Heart
• Never stop exploring
• Walk the talk
• Lift each other

Benefits to the volunteer:

• Supporting the purpose of Guide Dogs NSW/ACT. Break the boundaries that limit people with low vision or blindness.
• To use your skills and experience to help others
• Social and community connection

Benefits to the organisation:

• “At Guide Dogs, we simply couldn’t do any of the important work we do to support people with low vision or blindness without our volunteers, some of whom have been supporting us for decades” CEO Dale Cleaver
• Expand our reach and deepen our impact.