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CRM/Database Administrative Volunteer

Stroke Foundation - National Office

Logo for Stroke Foundation - National Office

About the organisation

The Stroke Foundation is a national charity that partners with the community to prevent stroke, save lives and enhance recovery. We stand alongside stroke survivors and their families, healthcare professionals and researchers. We build community awareness and foster new thinking. We support survivors on their journey to live the best possible life after stroke.

Stroke is one of Australia’s biggest killers and a leading cause of disability, yet it can be prevented, and it can be treated. In 2023, it is estimated 45,785 stroke events occurred in Australia (one stroke every 11 minutes), including 34,793 first-ever stroke. There are more than 445,000 survivors of stroke living in our community. Stroke attacks the brain, the human control centre, changing lives in an instant. It can impact anyone at any time.

Our vision is fewer strokes, better outcomes, support and care for all. We rely on the generosity of the community to undertake our work. Our values of Courage, Excellence, Compassion, Integrity and Leadership guide us in our work and are central to our culture, as is our commitment to the community we serve.

About the program

The Evidence, Quality and Research Team supports the delivery of evidence-based care by working with health professionals, researchers and community members to continuously improve stroke management and therefore patient outcomes and community wellbeing. This is achieved through a range of services, including:

  • Clinical Guidelines for Stroke Management.
  • The StrokeLink Quality Improvement Program
  • InformMe - a website for health professionals providing evidence-based stroke education, training, and information.

What the role involves

Supporting the Evidence, Quality and Research Team, you will assist with maintaining systems, processes and organisation of information by:

  • Updating and ensuring accuracy of information in Salesforce, as requested by the Evidence, Quality and Research Team
  • Liaising with the Salesforce Team regarding systems changes requested by the Evidence, Quality and Research Team
  • Assisting with other administration tasks as requested

Program targets/objectives

By maintaining program records and information, you will support the Evidence, Quality and Research Team to deliver agreed work plans and reports.

Your background, skills and experience

You will be a community-focussed person who enjoys working in a team environment. Specifically, you will have:

  • Highly developed administration, organisation and time management skills
  • Experience with Salesforce (or other CRMs) highly desirable
  • Excellent verbal and written communication skills
  • Ability to use Microsoft packages including Outlook (email), Word and Excel
  • Helpful and courteous manner
  • Ability to work in a team or independently
  • Comfortable working and connecting with the team predominantly online.

The Stroke Foundation embraces cultural diversity and strongly encourages suitably qualified people from all cultural backgrounds to apply.