Volunteer Community Support

Good Shepherd Australia New Zealand

The Role Includes:

Assist people who access the hub in a way that is respectful, appropriate, and professional
Assist people from diverse backgrounds and with complex needs to access products and services provided at the Good Money hub
Deliver direct client-centered service (by phone, email, face-to-face and online), including: Greet people who access the hub Guide people through the products and services offered, relevant to their needs
Provide referrals to internal and external support services, as required
Assist people to gather documentation needed to access services (including liaising with suppliers or service providers and using technology)
Assist with event and workshop organization
Perform day-to-day administrative duties (this may include responding to emails, internet enquiries, hub calendar and room bookings, restocking resources, maintaining the referral database (through accurate data entry) and community information at the hub. )

You can not apply for this role as it is no longer available.

Collingwood, VIC; Dandenong, VIC; Geelong, VIC; Morwell, VIC
Regular - more than 6 months
Community Services

Type of work

Administration & Office Management

Suitable for

People with disability, Skilled Volunteers, Work Experience, Young Adults, 18 - 24

Training

Community Support volunteer will be able to access specific training relating to understanding NILs eligibility, gain skills in customer service and support those within the community that you live in who are experiencing hardship.

Time required

The hub hours of operation are Monday to Friday 8:30am to 4:30pm. We ask that you commit to a minimum of 8 hours per week (with at least 4 hours per shift).

Requirements

• Good spoken and written English; multilingual is desirable (Dari, Pashto, Farsi, and Arabic speakers encouraged to apply) •Demonstrated skills and ability to communicate effectively (written and verbal) with internal and external stakeholders • Strong organisational and administrative skills, with attention to detail and the ability to manage multiple tasks simultaneously. • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with a diverse range of stakeholders. • A satisfactory Police Check • A current Volunteer Working with Children’s Check (WWCC)

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