As an IT Support and Systems Assistant, you’ll provide essential technical support, assist with system upkeep, and help our team feel confident using digital tools.

Key Responsibilities

Remote Support

• Tech Assistance: Provide support for software issues, connectivity, and troubleshooting.
• Account Management: Help with logins, password resets, and secure account setups.
• Website and Form Updates: Keep website content and forms up-to-date.
• How-To Guides: Create simple guides on common tasks.
• Training Support: Lead or assist with online training on tools.

Systems Support

• Google Workspace Migration: Assist with account management, permissions, and troubleshooting.
• System Upgrades: Support future system migrations and upgrades.
• Process Documentation: Document new procedures for continuity.
• Research: Identify tech tools that may benefit the organisation.

On-Site Event Support

• Setup and Troubleshooting: Ensure devices and systems function smoothly at events.

Ideal Candidate Traits

• Tech-Savvy: Confident with digital tools and tech troubleshooting.
• Good Communicator: Explains tech concepts clearly.
• Reliable and Proactive: Follows through and manages time well remotely.
• Adaptable and Friendly: Willing to assist on-site and support others with tech.