Key responsibilities include: Session management

1. Work closely with the Student Experience, Tutor Experience, and School Partnerships Leads to establish new video tutoring groups as students and tutors are onboarded
2. Provide tutors with the support they need to deliver high quality academic tutoring and mentoring, and to promote asynchronous support and initiatives to students during tutoring sessions their sessions.
3. Ensure students and tutors have clarity surrounding the process to use the service (including by serving as a point of contact for questions and comments relating to the service)
4. Facilitate intra-subject tutor meetings to foster a collaborative environment amongst tutors Evaluation and quality assurance
5. Ensure the consistency of tutoring sessions through the monitoring student and tutor attendance, and finding alternatives in the case of tutor unavailability
6. Ensure the quality of tutoring sessions through the invigilation of sessions as needed, particularly during a tutor’s first few sessions
7. Ensure the quality of tutoring sessions by monitoring resources & lesson plans created by tutors
8. Work closely with the Impact Evaluation Lead to evaluate the service based on feedback and student retention rates, and implement improvements throughout the year. Communication
9. Attend and actively contribute to fortnightly team meetings and monthly Impact Huddles.
10. Support and collaborate with the Team Leader, and across the team, in the management and co-ordination of work priorities. Management
11. Implement effective and efficient business processes and practices, including information management on Notion. RESNance
12. Take responsibility for, and pride in, the success of a specific part of RESN’s operations.
13. Prioritise creating an exceptional experience for RESN’s students. Contribute to a stimulating and supportive volunteer culture