Customer Care Animal Assistant
As a Customer Care Animal Assistant you will support the Customer Care team to:
- Meet and greet customers on arrival and assist them as appropriate.
- Create a comfortable dialogue in which customers are willing to confide and openly discuss their situation and their reasons for adopting.
- Have a solid understanding of the adoption process in order to explain how adoptions occur.
- Provide supervision and assistance to customers in the animals adoption area (excluding dogs & livestock)
- Undertake enrichment activities with adoption animals (excluding dogs & livestock)
- Assist with the movement of animals (excluding dogs & livestock) within the centre
- Provide feedback on behaviour of animals and draft or update adoption profiles
- Take suitable photos of animals to assist in their adoption (excluding dogs & livestock)
- Facilitate kitten adoption appointments with customers.
- Check-in adoptions and confirm contact details.
- Consistently liaise with the Customer Care Officer on shift and ensure any waiting customers are attended to.
- At the end of an adoption, aid the customer in retail with selection of relevant products for their animals.
- Assist with maintaining a neat and tidy adoption area that is free from unnecessary clutter.
To be successful in this role, the volunteer will possess the following necessary skills and attributes:
Essential:
- Great interpersonal skills with a genuine desire to give our customers a positive experience
- Excellent customer services skills
- A willingness to work with small animals (cats, rabbits and guinea pigs)
- Ability to relate effectively and respectfully to a wide variety of people
- Ability to work effectively as part of a team
- Basic competence in using computers
- Physical ability to be standing and walking around for extended periods (able to lift up to 10kg)
- Strong demonstration of the RSPCA values and associated behaviours
Desirable:
- Relevant experience in a customer service or animal handling role
- Prior RSPCA Victoria volunteer experience
RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose vision is ‘ending cruelty to all animals’. We are Victoria’s best-known and most respected animal welfare organisation.
Our organisation’s purpose is to work with the community to achieve outstanding animal welfare through education, advocacy, and animal care and protection. RSPCA Victoria’s values - clarity and accountability, respect and consideration, and expertise and collaboration - set clear expectations for all our staff and volunteers. Volunteers are an integral part of the RSPCA Victoria team. They play an active and vital role in helping to support our work to improve the welfare of animals and protect them from cruelty and neglect.