Customer Care Administration Assistant
As a Customer Care Administration Assistant you will support the Customer Care team to:
- Meet and greet customers on arrival and assist them as appropriate.
- Create a comfortable dialogue in which customers are willing to confide and openly discuss their situation and their reasons for adopting.
- Have a solid understanding of the adoption process in order to explain how adoptions occur.
- Check-in adoptions and confirm contact details.
- Carry out administrative tasks such as making up adoption packs and drafting or updating adoption profiles.
- Consistently liaise with the Customer Care Officer on shift and ensure any waiting customers are attended to.
- At the end of an adoption, aid the customer in retail with selection of relevant products for their animals.
- Assist with maintaining a neat and tidy adoption area that is free from unnecessary clutter.
- Where required, assist with transferring public donations from donations room to storeroom.
To be successful in this role, the volunteer will possess the following necessary skills and attributes:
Essential:
- Great interpersonal skills with a genuine desire to give our customers a positive experience
- Excellent customer services skills and an affinity for animals
- Ability to relate effectively and respectfully to a wide variety of people
- Ability to work effectively as part of a team
- Basic competence in using computers
- Physical ability to be standing and walking around for extended periods (able to lift up to 10kg)
- Strong demonstration of the RSPCA values and associated behaviours
Desirable:
- Relevant experience in a customer service role
- Prior RSPCA Victoria volunteer experience
RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose vision is ‘ending cruelty to all animals’. We are Victoria’s best-known and most respected animal welfare organisation.
Our organisation’s purpose is to work with the community to achieve outstanding animal welfare through education, advocacy, and animal care and protection. RSPCA Victoria’s values - clarity and accountability, respect and consideration, and expertise and collaboration - set clear expectations for all our staff and volunteers. Volunteers are an integral part of the RSPCA Victoria team. They play an active and vital role in helping to support our work to improve the welfare of animals and protect them from cruelty and neglect.