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Telephone Crisis Supporter

Lifeline Loddon Mallee
Logo for Lifeline Loddon Mallee

In volunteering for Lifeline, not only will you be making a difference to the lives of other Australians who use Lifeline, but you’ll be enriching your own life. It takes a lot of dedicated people to provide Lifeline’s telephone crisis support services across Australia. We rely on over 11,000 volunteers nationwide, over 70 of whom are based in Bendigo & Mildura region for Lifeline Loddon Mallee. Lifeline has provided essential crisis support services to Australians for over 50 years. Have you ever thought about getting involved and helping us continue this commitment to the community? Why do people volunteer?

  • Giving back to the community; a sense of achievement and pride that comes with that.
  • Personal and professional growth.
  • Learning new skills and experiencing new things.
  • Meeting new people and making friends.
  • Training, development and career opportunities.
  • Potential career opportunities
  • Knowing that you really make a difference!

The responsibilities of a Lifeline telephone crisis supporter are:

  • To help callers to Lifeline's 13 11 14 to find immediate relief from emotional distress
  • To explore coping strategies related to the current crisis with the caller
  • To safely manage any immediate threat to life or safety of the caller
  • To open pathways for the caller to longer term solutions to underlying issues
  • To assist the caller to take preventative measures to reduce the likelihood of further distress
  • To focus the caller on specific steps that they can take to follow up their contact to Lifeline