The Admin Support Officer will be the first point of contact and provide professional and welcoming point of contact for catering, event, food van, corporate volunteering and ready meal services at Meals with Impact. They will play a pivotal role in both the employment program as well as our food relief services.

Responsibilities

• Monitor general and events focused inbox for new enquiries, responding to them in a friendly manner
• Supporting the COO to plan and coordinate events in a professional and organized manner
• Contact customers by phone/email and record customer information and details on database (Monday.com)
• Liaise with wider operations team on customer catering/event requirements
• Book in deliveries via WooDeliveries
• Send weekly manifests for Cookaborough home deliveries
• Collate, and send packing slips to Operations team
• Escalate any issues/concerns where necessary
• Assist with any copywriting, content creation, editing and proofing where required.
• Assist with office related tasks (e.g. label printing, laminating, ordering)
• Typing and sending letters for fundraising

This role is suited for a friendly, engaging individual passionate about providing great customer service, dilligent in their work and with competent digital literacy skills. Those that have previously worked in a similar space previously will be highly regarded.