KEY FUNCTIONAL RESPONSIBILITIES

• Provide one-on-one or group mentoring sessions to older Australians to enhance their digital skills and confidence.
• Assist learners in navigating online platforms, managing files and documents, and utilizing basic software tools.
• Diagnose and resolve common technical issues related to computers, smartphones, and other digital devices.
• Educate learners on cybersecurity principles and safe internet usage habits.
• Tailor explanations and teaching approaches to suit the understanding and comfort level of older learners.
• Demonstrate empathy and patience in supporting learners through the challenges of adapting to digital technology.
• Adapt teaching strategies and materials to accommodate diverse learning styles and preferences.
• Structure mentoring sessions to set achievable goals, manage time effectively, and track progress systematically.
• Provide constructive feedback on learner performance and evaluate progress objectively.
• Actively engage with local communities to promote digital literacy initiatives and advocate for digital inclusion.

QUALIFICATIONS AND EXPERIENCE REQUIRED

• Professional experience in a training, educational, customer support or other position requiring regular interaction with people.
• Proficiency in basic digital skills.
• Ability to diagnose and resolve common technical issues.
• Knowledge of cybersecurity principles.
• Flexibility in teaching approaches.
• Previous mentoring or teaching roles.
• Experience working with older adults is an advantage.

HIGHLY DESIRABLE ATTRIBUTES AND SKILLS

• Friendly and approachable manner.
• Good communication and interpersonal skills.
• Patience and empathy in supporting learners.
• Effective communication skills tailored to older learners.
• Enjoys troubleshooting and problem solving.
• Team player.