Make-A-Wish® Australia brings amazing people together to grant inspirational, life-changing wishes for children with critical illnesses. We work with sick kids, their families and medical teams to grant unforgettable wishes like making unicorns fly, sending kids to the moon to and even helping Australia's youngest ever cricket captain don the baggy green!

Join the #WishForce as part of our brand new Virtual Wish Team (VWT) and make a lasting difference. The purpose of the VWT is to contribute to our organisation’s mission to grant the wish of every eligible child by getting to the heart of what each wish child truly wants. The VWT operates exclusively online and each volunteer within it dedicates their time and skills to the beginning of the wish journey where you will discover the core of the child’s wish. You will use your creativity and communication skills to meaningfully engage with our wish children and families online.

The VWT is a community of like-minded, passionate volunteers in the #WishForce, providing an inclusive and accessible opportunity to volunteer for those who prefer to interact online, or unable to volunteer in-person.

What You Do: 

These are tasks or responsibilities that are unique to your role.

Wish Capture

• Along with other members of the VWT, meet with wish children and their families online with the purpose of capturing the child’s wish and sharing it with HQ via our online platform.
• Build strong relationships with wish children and their families and create a positive start to every Wish Journey.
• Utilise your strong attention to detail when writing Wish Capture reports that are specific to the core of each unique wish.
• Work closely with the Wish Team and Volunteer Programs Team to coordinate and conduct the Wish Capture with wish families within timeframes provided by HQ.
• Use our secure online platform to communicate with your fellow volunteers and HQ as well as to stay up to date with organisational updates.
• Maintain the privacy and confidentiality of wish children and their families at all times.

Wish Reveal (optional)

• In collaboration with HQ, coordinate and conduct the wish reveal with the child and their family within the timeframes provided by HQ.

Contribute to a culture of participation and engagement within the team by:

• Participating in monthly online team meetings to plan and share with your fellow team members.
• Encouraging engagement and contribution in monthly online team meetings.  
• Keeping up to date with training provided by HQ.

Essential Skills and Experience

• Advanced technology skills, and the ability to learn and navigate new systems quickly and efficiently.
• The ability to communicate and engage with people virtually
• Extensive professional and/or personal experience working with and engaging children of varying ages.
• Excellent communication and interpersonal skills including the ability to actively listen and build relationships virtually.
• Creative, imaginative thinking.
• The ability to balance being a representative of Make-A-Wish and creating a fun and engaging environment for children.

What we need from you

• A minimum 12-month commitment to volunteering at Make-A-Wish within the Virtual Wish Team
• 2 initial Wish Captures as a scribe before taking the lead on a wish
• 2 Wish Captures per month* ongoing
• Attendance at a monthly virtual meeting
• Uphold our commitment to Child Safeguarding - minimum requirement of 2 volunteers present for all wish activity, online or in person.

We know that your time is precious, so we’ll work with you to make sure you get the most out of your experience with us.

You have the opportunity to:

• Join an inspirational organisation, where you will help children experience the anticipation and long-lasting effects of a wish-come-true
• Get involved in training specific to the VWT
• Access our online community network where you can connect with other members of our wish force and access handy resources*
• Make connections and build lifelong friendships

All volunteers must have regular access to a personal email address and desktop (ideally) or smart phone/device.

TO APPLY If you’re 18 years of age or over, you’re looking to be inspired and share Make-A-Wish’s values of Integrity, Innovation, Impact, Community and Child Focus, submit your interest today!

Make-A-Wish Australia is proud to be a child-safe organisation. Our recruitment practices are strictly adhered to during the application and interview process and include background screening to ensure that anyone that joins us at Make-A-Wish aligns with our values and commitment to child safety.