Good listening and communication skills, including empathy, and a non-judgmental manner. Ability to work effectively with people from various socio-economic levels and cultural backgrounds. Willingness to learn about other services available to support clients and develop skills for appropriate referral. Ability to comprehend and comply with relevant policies and procedures. Provision of a customer focused service to our Emergency Relief clients. Accurate updating and maintenance of client information where needed, in accordance with program guidelines and privacy and confidentiality.