Lifeline - keeping Australia safe:

Lifeline is committed to bringing hope to those doing it tough. A trusted national charity, we’re driven by the belief that lives lost to suicide can be prevented. In Queensland, we deliver our 24-hour 13 11 14 Lifeline Crisis Support line through 10 Lifeline centres – providing suicide prevention services with a non-judgmental and compassionate listening ear.

🧏🏼 Lend an ear to people in need: Sometimes people just need to be heard. We are looking for people, from all walks of life, who can be generous with their time, connecting with Help Seekers with empathy and compassion so they feel heard and acknowledged.

🏠 Volunteering on site or from home: In volunteering with Lifeline QLD, you will be part of a close-knit team of supportive volunteers and paid employees. Each Centre offers the opportunity to volunteer on site, remotely from home (if able to fulfill the technical and privacy requirements needed) or a combination of both.

📝 We would love to hear from you if you can:

• Demonstrate effective communication and listening skills
• Show empathy and have a non-judgmental attitude
• Volunteer for 4-6 hours a fortnight
• Demonstrate digital literacy
• Meet the required selection criteria including a National Police Check and Blue Card
• Successfully complete the nationally recognised Lifeline Telephone Crisis Supporter Workplace Training program

💙 Being a volunteer crisis supporter will offer you the opportunity to:

• Gain a Statement of Attainment for a Crisis Supporter Skill Set (CHCSS00113)
• Give back to your community – feeling a sense of achievement and pride
• Experience personal and professional growth and development
• Learn new skills and experience new things
• Meeting new people and making new friends.
• Increase your self-awareness
• Experience further training and development with the potential for career opportunities
• Volunteer locally in your community and have an impact both locally and nationally

🎓 Lifeline Crisis Supporter Training provided on behalf of Lifeline Australia RTO 88036, is a requirement of this volunteer role.

The course fee is $550

The initial Stage 1 training has 10 topics delivered in a variety of contexts, depending on Centre resources. Stage 1 requires a commitment of 6-10 hours per week, depending on the course selected (a variety of course times and days are available). This is followed by a commitment of 9-12 months of phone experience to complete student placement and internship to receive a Statement of Attainment.

💜 UnitingCare values guide the way we work together in delivering our mission through Compassion, Respect, Justice, Working Together and Leading Through Learning.

🌈 Diversity is valued in our organisation and we have principles in place that promote both inclusion and access. If you have accessibility requirements, please discuss these when engaging with your closest Centre.