About Lifeline:

Lifeline offers a 24/7 crisis support phone service to the Australian community, which supports our vision of living in an Australia free of suicide. This would not be possible without the generosity of the people who volunteer as our Crisis Supporters.

About You!

No prior experience or qualifications are necessary to volunteer, as Lifeline Direct will provide comprehensive training to fulfil the role competently. As a Crisis Supporter with Lifeline Direct, you will take calls to provide short-term, one-off crisis support to people who are experiencing a crisis, so that no one has to face their darkest moments alone.

We would love to hear from you if you can:

• demonstrate good communication and listening skills;

• show empathy, openness to learning & feedback, and have a non-judgemental attitude;

• successfully complete the nationally-recognised Lifeline Telephone Crisis Supporter Workplace Training program.

• have interest in an ongoing commitment to Lifeline & you could volunteer for 4 hours a week once training is completed.

Being a volunteer crisis supporter will offer you the opportunity to:

• develop your practical crisis support skills such as microskills & communication;

• experience personal growth and development;

• increase your self-awareness;

• give back to the community;

• learn how to safely discuss suicide and support people to manage their own safety where needed;

• connect with like-minded caring, respectful, empathetic individuals;

• pursue further career opportunities in this area.