As a Support Volunteer at Griefline, you will help to support community members experiencing grief, loss, loneliness and isolation by undertaking the following tasks and activities:

• Complete at least one shift a week for a 12-month period

• Provide telephone support to help seekers using the Griefline framework

• Support forum users by reading and responding to posts and initiating new conversations using the Griefline Volunpeer guidelines

• Record demographic and other caller data required for funding and reporting purposes in the Griefline specified format

• Use the Griefline specified systems and tools for receiving calls, making calls, recording call information, responding to forum users, rostering and communicating with other volunteers and Griefline team members

• Follow Griefline’s policies and procedures, and if in doubt, seek clarification from a member of the Griefline team

• Maintain confidentiality and privacy requirements (for callers, volunteers and the Griefline organisation)

• Attend and actively participate in supervision/debriefing and peer group support sessions throughout the time volunteering at Griefline

• Keep up to date with Griefline information, policies and procedures, and attend training and development sessions when provided (either live or recorded)

• If volunteering from a location other than the Griefline St Kilda office, ensure calls are performed in a quiet, private space

Prior to commencing the role of Griefline Supporter, all volunteers are required to have successfully completed the Griefline support volunteer training, submitted a Police check clearance and signed the Volunteer Agreement.

To join our June 2024 intake, please complete the Volunteer Expression of Interest form available on the Griefline website under the 'Volunteer' tab (located on the right-hand side of the website).

Note: Interviews have already started, and positions are limited, so we recommend you submit your application as soon as possible to secure an interview for the volunteer role.

If you have any questions, please don't hesitate to contact the Griefline Volunteer Support Team at volunteersupport@griefline.org.au.