Volunteers will have the following responsibilities:

• Ensure all presenting clients are dealt with in a professional, confidential, dignified and friendly manner.

• Ensure all record keeping associated with assistance is accurate and done in a timely manner.

• Maintain confidentiality according to the Society’s Code of Conduct and legislation.

• Receive and respond appropriately to phone calls, emails and general correspondence.

• Respond to client enquiries/requests.

• Ensure messages are relayed to appropriate staff, members and volunteers.

• Attend to visitors.

• Complete administrative tasks such as data entry, photocopying, filing, preparing promotional material etc.

• Completing documentation i.e. notes, relevant forms etc in a timely manner

• Maintain daily, weekly and monthly administration requirements in accordance with policy.

• Organise delivery of goods to clients.

• Contribute to the preparation of meetings as required.

• Archive files as requested by VSCC.

• Ensure all financial processes are followed according to Finance policies and procedures.

• Maintain the food pantry cupboards in various sections of VSC

• Maintain good relationships with other service providers that interact with Vinnies Support Centres and its clients.

• Process transaction resulting from members providing assistance to clients eg EAPA, food vouchers, food hampers and other services provided by members and staff.

• Attend and actively participate in staff meetings.

• Perform other related duties as may be requested from time to time.

• Participate in training workshops and ongoing professional development.

• Contribute to a safe working environment for members, staff and volunteers by adhering to the Society’s workplace health and safety practices.

• Contribute to the implementation of effective risk management procedures to ensure compliance with legal, employment and governance requirements.

Benefits:

Give back to the community and learn valuable transferable skills.