Are you an expert online shopper? Or seller? Are you ready to channel your e-commerce prowess towards a noble cause? Look no further! If you're well-versed in the e-commerce landscape, especially Shopify and eBay, and are ready to take charge of dynamic responsibilities, then this is your moment to shine. You will gain invaluable experience while working in a nurturing environment, and will make a positive difference in the lives of vulnerable children and their families.

The role

This volunteer, mainly remote role, is suitable for any individual with an understanding of e-commerce (in particular Shopify and eBay) - flexible and exciting, it involves:

• Ownership of day-to-day e-commerce operations including database management and monitoring of orders
• Offering support and direction to on-site volunteers that photograph and upload products
• Overseeing product information accuracy
• Being the liaison between staff and onsite volunteer team
• Being in direct communication with customers if required
• Shopify and eBay site maintenance/updates when required
• Honing your skills in troubleshooting and problem solving of Shopify and eBay website issues

You will have the opportunity to:

• Be involved in a great community organisation that makes a difference to families in need.
• Gain valuable work experience and a reference.

Organisational background

Big Group Hug is a volunteer-driven, not-for-profit organisation that supports vulnerable and disadvantaged families in need, by providing new and pre-loved goods to help these families care for their children, aged from newborn to 16-year-old. Our core belief is that all children deserve the best start in life, so for us, the child is the focus of everything we do. Our team is made up of over 300 individuals/volunteers who are determined and committed to assisting every family who asks for help. We receive requests for specific and essential items through Case Workers, Maternal and Child Health Nurses or other professionals in the community.

Apply today and you’ll have the opportunity to emerge not just with enriching experience, but also the satisfaction of contributing to a community-focused organisation.

We encourage people from CALD backgrounds to apply and become part of our great Big Group Hug community!