As a Concierge Volunteer you are the first point of contact for our families attending the Outpatient department. It is important to make the child/young person and their family feel welcome and valued and assist through the check-in process as required. The Concierge Volunteer will be responsible for providing the following:

• Greet the child/young person and their parents/carers warmly and make them feel welcome

• Create a positive relationship with all children/young persons and their parents/carers by demonstrating a bright, cheerful manner

Offer assistance in relation to the check-in process; includes:

• showing where to find the queueing ticket machines

• talking through the ticketing process if needed

• indicating outpatient waiting areas

• seeking help from admin/nursing staff as required

*directing parents/carers to appropriate personnel for check-in

• Give directions to hospital locations as required

• Follow-up on any ad hoc request by families

Benefits: Feel like they are giving back to the community, that they have been able to help someone and meet a variety of people.