Key Activities and Expectations

Transportation Service

Ensure pick-ups and drop offs are performed in a timely and efficient manner

Ensure vehicle log book is correctly filled in.

Assist to load and unload donations to and from the vehicle and ensure it is moved to the correct unpacking area in a safe manner

Other duties as required

Operate in a manner that promotes effective teamwork and good relationships with donators

Keep customers and donors informed and updated of agreed delivery/collection times

Be prompt, courteous and respectful when interacting with others Ensure vehicle is left clean and tidy after each shift

Ensure vehicle is refuelled after each shift

Safely transport donations, adhering to all road laws and regulations.

Strict adherence to WHS policies in relation to the lifting and moving of donations - furniture and goods

Notify the Line Manager if unavailable to work rostered shifts, within 24 hours of shift.

Maintain regular communication with Line Manager and team members to discuss your visits and any concerns that may arise

Actively promote TSA in a positive manner at all times

Wear a supplied Identification Badge at all times when undertaking TSA duties

Provide Quality Customer Service

Exhibiting professional image of TSA, displaying professionalism and integrity at all times.

Accurate information provided to customers.

Refer people to appropriate Salvation Army services. Follow up with Manager if unsure.

Listen carefully, and acknowledge and refer concerns, issues or queries to Manager.

Maintain a Safe and Healthy Environment

Monitor and rectify any health and safety concerns within the centre.

Escalate issues that cannot be attended to the Manager.

Before each trip, collect keys, vehicle and list of collection sites from designated area, check windscreen washer reservoir, fuel, oil and water levels and tyre pressure, and record all details in the vehicle’s logbook as required.

At the end of each trip, clean and re-fuel vehicle, return vehicle to designated area, complete logbook details and report any difficulties or vehicle repair/maintenance issues to Line Manager

At all times ensure the vehicle mobile telephone is switched on, is contactable at all times and is safely secured within the vehicle (if supplied). Report any potential health and safety concerns to Line Manager in a timely manner

Complete hazard/ incident and accident form in a timely manner Inform Line Manager of any vehicle service or repair issues, replacement of any care kit items, and advise when logbooks or receipt books are nearing completion.

Immediately report any health and safety concerns, notifiable incidents and near misses, to Senior Team Leader and ensure any hazards are controlled until rectified.

Ensure hazard, incident and accident form is completed when required in a timely manner.

Qualifications and Experience Requirements for the Position

Good communication skills

Previous experience driving (insert vehicle type)

Current C Class driver’s licence applicable to vehicle type

Mandatory Requirements of the Position

Integrity checks are required for this role

Complete TSA Mission Volunteer induction, training and registration. A reasonable level of fitness to meet the inherent requirements of the role

Closed footwear must be worn at all times

Maintain a current driver’s licence

Required Capabilities

Shows personal motivation and commitment to completing work activities effectively.

Supports a culture of integrity and professionalism.

Represents the organisation in an honest, ethical and professional way. Recognises and respects the rights and beliefs of others in a non-judgemental way.

Connects positively with colleagues and partners within and outside TSA. Works as a supportive and cooperative team member, shares information and acknowledges the contribution and support of others.

Provides service appropriately and responsively to the needs of the people.

Demonstrates accountability aligned to internal and external requirements.

Supports and acts in compliance with the records, information and knowledge management requirements of TSA.

Identifies and follows safe work practices to perform all duties in a safe manner, ensuring the safety and well-being of self and others.