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Volunteer Call Centre Support– Redfern Vinnies Support Centre

St Vincent de Paul Society NSW
Logo for St Vincent de Paul Society NSW

The Volunteer Call Centre Support Role

You will work with other volunteers and conference members booking appointments for people to be visited by our home support teams. This volunteer role and work is vital to helping people in the local community and will include our friendly team providing you all the training you need to be able to make a differece to people's lives.

Key Responsibilities

  • Take calls and book clients in for Home Visits by Support team.

  • Maintain records in accordance with policies and procedures of the St Vincent de Paul Society.

  • Maintain the confidentiality and privacy of the people we assist.

We need volunteers with the following abilities/attributes:

  • A willingness to be trained.

  • Great phone manner

  • Able to enter client details into our computer booking system (CAMS)

  • Ability to operate within a compassionate and non-judgmental framework.

  • Excellent communication skills.

  • High attention to detail and highly organised.

  • Ability to volunteer as part of a team and contribute to the working environment in a positive and supportive manner.

  • Intermediate computer skills.

  • Sensitivity to different political/cultural/ethnic backgrounds and a respect of First Nations peoples, multiculturalism, gender and sexual diversity.

  • A willingness to adhere to all WHS policies and procedures and work within the Society’s Code of Conduct.

  • A respect of and willingness to work within the ethos of St Vincent de Paul Society

Why join Vinnies as a volunteer

Volunteering is a great way to interact with like-minded people and build friendships.

Your contribution as a volunteer will bring you a feeling of satisfaction knowing you are working for an organisation that makes a difference for those in need. It will provide an opportunity for those who would like to gain office and administration training and experience and an avenue for you to share your expertise and talents.

Our volunteers are an integral part of the ongoing success of Vinnies services, and in achieving the goals outlined in the St Vincent de Paul NSW’s Strategic Plan.

If you are interested in becoming a much-valued Vinnies volunteer, please hit the  APPLY  button below.


The St Vincent de Paul Society assists people experiencing poverty and inequality and works to shape a more just and compassionate society. We assist in offering “a hand up” to people in need. We do this by respecting their dignity, sharing our hope, and encouraging them to take control of their own destiny.

The St Vincent de Paul Society NSW (the Society) is committed to being a Child Safe Organisation. The Society has developed a clear, accountable and transparent Policy and Procedures to ensure that it complies with relevant legislation and that all children and young people who come into contact with the Society are kept safe and are supported to the best of our capacity.

St Vincent de Paul Society (NSW) is an Equal Opportunity host and is committed to engaging a diverse workforce. The Society strongly encourages applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.

You can not apply for this role as it is no longer available.