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Qualified Volunteer Counsellor, Lifeline Harbour to Hawkesbury Sydney (LLH2HS) - Gordon - #193556

Lifeline Harbour to Hawkesbury Sydney Limited
Logo for Lifeline Harbour to Hawkesbury Sydney Limited

Builds positive relationships Establishes good interpersonal relationships by working collaboratively and helping people feel valued, listening and demonstrating sensitivity in reactions to problems and ideas.

Demonstrates commitment Understands and adheres to Lifeline policies and procedures; shows behaviour and attitudes consistent with Lifeline’s approach; demonstrates motivation to increasing own knowledge and skills.

Plans and organises work Establishes courses of action for self and others to ensure that work is completed efficiently; works effectively without close supervision and shows punctuality and reliability in meetings with clients and staff.

Demonstrates adaptability Adjusts effectively to new issues and requirements in the work environment, maintaining a positive and constructive approach.

Communicates effectively Conveys information and ideas clearly in both verbal and written forms, in a way that engages others and ensures understanding.

Qualifications & experience Essential

  • Tertiary qualifications in Psychology and registration with AHPRA OR

  • Tertiary qualifications in Counselling and Membership of PACFA (Psychotherapy and Counselling Federation of Australia) OR

  • Tertiary qualifications in Social Work and membership with the Australian Association of Social Workers

  • These qualifications will have been gained through a professionally recognised training institute, over a period of at least two years

  • Training in suicide intervention strategies, e.g. through completing the ASIST program


  • Accreditation as a Lifeline Telephone Crisis Supporter

  • Previous face-to-face counselling experience

  • Previous experience working in a NGO

  • Counsellors provide assessment and ongoing short-term counselling to a minimum of 3-4 active clients (equivalent to minimum of 4 counselling hours per fortnight).

  • Arrange referral of a client to an external counsellor or appropriate service provider after consultation with the Clinical Services Co-ordinator as necessary

  • Conduct counselling assessments and interventions within the scope of training and developing competencies

  • Write up case notes on each client within 24 hours of interview, or as soon as possible thereafter

  • Adhere closely to policy and procedures for appropriate record keeping for all client contact

  • Follow and observe all LLH2HS policies and procedures during interactions with clients

  • Maintain strict confidentiality of details and notes about clients at all times

  • Observe all aspects of your professional code of conduct for counsellor-client interaction, are registered of Psychotherapy & Counselling Federation of Australia (PACFA)

  • Attend team meetings as required

Benefits: Being part of a warm, compassionate, and supportive clinical team that delivers high quality counselling care to individuals, couples to at low cost to no cost to the community.

Supervision is provided at cost to LLH2H and is offered so that the volunteer counsellor will be offered 10 sessions each financial year.

  1. Monthly small group supervision provided at LLH2HS and monthly individual supervision as provided by LLH2HS on request, or

  2. External supervision as agreed with management (organisation and funding of this choice of supervision is the responsibility of the voluntary personal counsellor) Debriefing regularly with the Clinical Services Coordinator to review case load and raise any concerns.

Professional development & accreditation standards

  • Participate in ongoing professional development each year in accordance with standards set by your professional registration body (i.e. AHPRA, APS, PACFA)

  • Participate in team activities in the professional development provided by LLH2H at no cost to the volunteer.

You can not apply for this role as it is no longer available.