The Wildcare Helpline is a telephone referral service operated by volunteers on behalf of the Department of Biodiversity, Conservation and Attractions and is based at WA Wildlife in Bibra Lake.

Helpline volunteers need patience, a clear telephone voice and must enjoy talking to people of all backgrounds. Often callers may be distressed so a calm disposition is useful. Basic computer skills are required.

Training is provided and there is strong support from other volunteers and staff. Wildlife knowledge is not essential, but a desire to learn about and help native wildlife is. All training is provided on the job.

Key tasks:

• Commit to a regular weekly shift.
• Participate in on-the-job training
• Answer the telephone
• Provide general wildlife specific advice
• Refer the caller to relevant organisations
• Provide links to other useful resources
• Enter required data