Darebin Information, Volunteer & Resource Service (DIVRS) is a volunteer powered community organisation that provides free services, programs and information for people who live, study and volunteer in Darebin. Our mission is to connect people to opportunity, community and support.

We have a focus on working with people who experience systemic or economic disadvantage and exclusion. We reduce financial stress and social isolation. We increase access to community information and build capability. We promote health and well-being, inclusion and sustainability.

Roles included in the position:

• Greet and welcome everyone who comes to DIVRS.

• Register and sign people in through our sign in register, CRM or other databases.

• Direct people to the appropriate DIVRS person, program or service.

• Handle telephone calls by answering promptly and courteously, transferring as appropriate or answering queries and recording these on our CRM/database.

• Monitor and action the reception email, recording information on our CRM/database as needed.

• Keep the reception and foyer area neat and tidy. (We have cleaning services.)

• Manage the information on our notice board window and in reception.

• Assist with data entry and reporting as required.

• Refer people to other organisations or services that may best support their needs.

• Provide information confidentially and impartially and maintain a person’s right to make their own choices and decisions.

• General administration.

• Participate in and support the Emergency Relief and Community Support Team.

• Complete projects as required.

• Always maintain confidentiality when managing files and data.