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Volunteer Retail Sorter- Werribee, VIC

The Salvation Army Australia
Logo for The Salvation Army Australia

The Salvation Army Stores are vibrant places where great things happen: generous people donate amazing items, customers enjoy an ever-changing selection of goods, volunteers gain friendships and share experiences, all whilst raising much-needed funds to assist the most vulnerable in your community.  

The process of selling items in store all starts with Retail Sorters. They play a key role in quality control, checking donated items and determining their suitability for sale. Nothing is sold without the Retail Sorter’s discerning eye for detail, their strong sense of order and good presentation, as well as their knowledge of designer brands and collectable items.

Key responsibilities:

Quality control: After careful selection of items for sale, Retail Sorters apply detailed inspection of items, ensuring their appropriateness for sale, functionality and good presentation. Unsuitable items are sorted into recyclable or waste disposal areas.

Organising: Retail Sorters bring their strong sense of order and tidiness by ensuring items are ready for display. This may include steaming and hanging clothes, cleaning homewares, shoes and bags, packaging up craft, bedding and electrical items, and sorting jewellery, books and videos.

Pricing: Following agreed pricing standards, apply diligence and care to ensuring all items are priced before they are displayed. Customers will certainly appreciate this as well as the Retail Assistants and Cashier teams at point of sale.

Team Work: Work with the Retail Assistants in bringing the saleable items out to the shop floor and help customers with bringing donations to the sorting area. Bring along your ideas, suggestions and concerns to the regular team meetings and join in on celebrations and special occasions.

Safety: Apply your care and concern to ensure customers, visitors, you and your team are kept safe by always adhering to safe work practices. Keep children safe by always abiding by Salvation Army’s child safe policies and code of conduct. Help ensure all equipment and the staff areas and amenities are kept clear of hazards and are tidy and clean. 

Qualifications and skills (desired/required):

Experience in retail, sales and customer service preferred but not mandatory as volunteers are always supported with on the job training. 

Required to fully complete TSA mission volunteer induction, training and registration process. 

Time Required & Commitment: As agreed with manager

Development opportunities with this role:

This role will give volunteers an opportunity to develop skills and build experience in retail practices, valuations of donations, sorting and stocking of shelves, as well as experience in working as a part of a team. Volunteers will receive on the job training and support, working alongside experienced retail professionals in a caring and supportive environment. As an extra bonus, volunteers have access to professional development training.