Key tasks and responsibilities • Volunteers in this role work with community members striking up conversations, support the distribution of material assistance, issuing financial relief cards and referral to other services, programs, activities and spiritual support. • A friendly smile and warm welcome will help community members relax and connect over a cup of tea or coffee, as the Doorways Community Connector takes a genuine interest in the person and how we can help.

Qualifications and skills (desired/required) • Interest in meeting new people with sensitivity and showing empathy are essential for this role • Previous experience in customer service or connecting with people in a social setting is beneficial

Capabilities and personal attributes

• Manage Self: Shows personal motivation and commitment to completing work. Manages own behaviour well and responds appropriately in all circumstances. Receives and responds to constructive advice

• Communicates Effectively: Allows others time to speak; listens when they are speaking and asks appropriate, respectful questions; is aware of own non-verbal cues; focuses on key points and uses simple words to build mutual understanding.

• Work Collaboratively: Works as a supportive and cooperative team member, shares information and acknowledges the contribution and support of others.

Background check requirements Background checks play an important part in our commitment to being a safe organisation. Where an applicant has disclosable history, the selection process includes a fair assessment and a risk management approach. Collection of personal information is handled per our privacy and confidentiality policies. Below is what is required for this role: • As this role has access to personal details, it will require a Police Check and Working With Children/Vulnerable People Check.

Training Requirements One of the many ways we care for people is by ensuring our workers are well equipped with the necessary knowledge to complete their role safely. To successfully undertake this role, the following training is required : • Introduction to The Salvation Army, code of conduct training, work-safe and child-safe practices. • Volunteer site and role induction including introduction to the Doorways Model of Care and other role specific learning such as dealing with difficult people and confidentiality training.

Work Health and Safety (WHS) considerations We take Work Health Safety and well-being seriously at The Salvation Army. We want to ensure volunteers are informed and aware of key safety considerations. For this role, key considerations include: • This role requires periods of standing and physical lifting and carrying. Volunteers will be required to wear closed toe, sturdy shoes. • As this role may interact with stressed community members, completion of specific training will be required before starting in the role. • This role requires evidence of appropriate COVID vaccination

Other WHS considerations will be covered during the induction.

Development opportunities with this role This role will give volunteers an opportunity to develop customer service skills and build experience in the area of community support. Additionally, there will be access to a range of training opportunities and insight to the work of a large not-for-profit faith-based organisation with expressions in many different areas of society.

Time Required & Commitment • As agreed with manager