Key Activities and Expectations

Undertake Assistant Duties

Assist the Coordinator in meeting daily outcomes by preparing meals, making tea/coffee and serving customers. Provide quality customer service. Assisting site Coordinator with other tasks as directed. Appropriate customer service delivery. Clean and hygienic kitchen and surroundings in keeping with health regulations.

Provide Quality Customer Service

Exhibiting friendliness, a professional image of the service, displaying professionalism and integrity at all times. Accurate information provided to customers. Refer people to appropriate Salvation Army services. Follow up with Manager if unsure.

Maintain a Safe and Healthy Environment

Immediately report any health and safety concerns, notifiable incidents and near misses, to Coordinator and ensure any hazards are controlled until rectified. Ensure hazard, incident and accident form is completed when required in a timely manner. All volunteers are to be mindful of their own health and to take care of the health and safety of others. Volunteers are required to comply with all TSA work, health and safety policies and procedures as applicable to their workplace.

Qualifications and Experience Requirements for the Position

Experience in similar role preferred. Able to stand and be on your feet for hours at a time. Barista skills would be highly regarded.

Mandatory Requirements of the Position

Complete The Salvation Army (TSA) Mission Volunteer registration, induction and training - TSA is a ChildSafe workplace. Integrity checks as required for the role.

Required Capabilities

Shows personal motivation and commitment to completing work activities effectively. Supports a culture of integrity and professionalism. Represents the organisation in an honest, ethical and professional way. Recognises and respects the rights and beliefs of others in a non-judgemental way. Connects positively with colleagues and partners within and outside TSA. Works as a supportive and cooperative team member, shares information and acknowledges the contribution and support of others. Provides service appropriately and responsively to the needs of the people. Demonstrates accountability aligned to internal and external requirements. Supports and acts in compliance with the records, information and knowledge management requirements of TSA. Identifies and follows safe work practices to perform all duties in a safe manner, ensuring the safety and well-being of self and others.