Administrative Duties

Plans menus, orders & purchases ingredients required from suppliers or food bank. Ensures receipts & invoices are processed according to current requirements. Keeps to budget & reports to Corps officer on progress. Oversee practicalities of day-to-day operation which may include set up rooms & pack up on completion or attending excursions with team. Monitor team performance & report on metrics. Provide quality support to site manager/Corps officer. Up to date information on the programs is delivered for auditing/ planning purposes. Assisting site Manager/Supervisor with other tasks as directed. Confidentiality is maintained at all times. Ensure volunteer training & details are up to date. Build relationships with suppliers

Support to the Team

Lead the Mission Volunteer Food Services team to meet daily outcomes Meals delivered within the directed timeframe & appropriate customer service delivery Clean & hygienic kitchen & surroundings in keeping with health regulations Provide encouragement to team members, including communicating team goals & identifying areas for new training or skill checks Create an inspiring team environment with an open communication culture. Set clear team goals, communicate with teams about their performance. Delegate tasks & set deadlines. Discover training needs & provide coaching. Listen to team member feedback & resolve any issues or conflicts. Recognise high performance & reward accomplishments. Plan & organise team building activities. Engage with & actively support the welfare of the Team you lead.

Provide Quality Service

Exhibiting professional image of the organisation, displaying professionalism & integrity at all times. Meals delivered within the directed timeframe & appropriate customer service delivery Clean & hygienic kitchen & surroundings in keeping with health regulations Contribute to creating a positive & caring atmosphere for those attending at all times so that participants feel welcomed & are keen to return. Planning, development & production of activities including rostering. Accurate information provided to customers. Meet the needs & expectations of the attendees/clients. Refer people to appropriate Salvation Army services when required. Listen carefully, & acknowledge & meet & /or refer concerns, issues or queries to Manager/Senior Corps Officer ensuring complaints from individuals are responded to in a courteous manner & in a timely way.

Financial Management, Maintain Petty Cash & Client Personal details

Petty cash tin is appropriately maintained & balances at all times. Processing credit card transactions. Payment of invoices & reconciliation. Ensure confidentiality of client information & personal details are maintained at all times.

Maintain a Safe & Healthy Environment

Immediately report any health & safety concerns, notifiable incidents & near misses, to Senior Team Leader & ensure any hazards are controlled until rectified. Ensure hazard, incident & accident form is completed when required in a timely manner. All volunteers are to be mindful of their own health & to take care of the health & safety of others. Volunteers are required to comply with all TSA work, health & safety policies & procedures as applicable to their workplace.

Qualifications & Experience Requirements for the Position

Experience in relevant field highly regarded. Experience in leading & mentoring teams in a food services environment. Relevant qualifications as required ie Food Handling Certificate. Experience in administration, use of Microsoft Word & Excel & customer service preferred. Good communication skills, both written & verbal.

Mandatory Requirements of the Position

Complete The Salvation Army (TSA) Mission Volunteer registration, induction & training - TSA is a ChildSafe workplace. Integrity checks as required for the role.

Required Capabilities

Promotes a culture of integrity & professionalism within TSA & external dealings. Acts to prevent misconduct, illegal & inappropriate behaviour. Actively promotes a workplace culture that values fair & inclusive work practices & diversity principles. Constructively raises & works through issues and challenges and seeks alternative solutions. Uses appropriate interpersonal styles and methods to assert own ideas, give and receive constructive feedback and gain the agreement or acceptance of others. Builds cooperation and overcomes barriers to information sharing, communication and collaboration. Empowers, motivates and inspires others to achieve or exceed performance expectations. Builds a shared sense of strategic direction, clarifies priorities and goals and inspires others to achieve them. Makes sound financial and resourcing decisions, exercises delegations appropriately and monitors outcomes. Applies processes and knowledge for capturing relevant workplace knowledge. Commits to, engages in and implements TSA principles of safety leadership.