Fauna Rescue of SA Inc is the largest wildlife rescue group in South Australia. The organisation commenced in 1988 with a small group of 10 keen individuals with an interest in Fauna and has grown to a membership of over 400 wildlife volunteers. Our ethos is to rescue, rehabilitate and, where possible, release wildlife back into their natural habitat.

As Resolution Officer, you will be responsible for receiving, assessing, investigating and responding to complaints or concerns from members of Fauna Rescue.

Reporting to the Chairperson, this role will facilitate our goal of best practice wildlife care and support our volunteers with any matters that may arise.

Key Duties and Responsibilities:

• Receiving complaints and concerns

• Investigating and assessing the complaint or concern raised

• Identify and action immediate resolutions to protect the health and well-being of animals

• Comply with legislation and Fauna Rescue's policies and procedures

• Where appropriate, notify the relevant authorities, such as RSPCA or DEW

• Prepare timely reports and responses to complaints or concerns

• Facilitate accurate and consistent recording and reporting of matters and outcomes

• Provide advice, guidance and referral to experienced carers where required

• Maintain high standards of professionalism and confidentiality at all times

• Provide ongoing process improvements and policy updates

• Experience in dispute resolution or complaint management

• Demonstrated experience in animal care

• Highly developed research, analytical and problem solving skills

• Strong record of success achieving timely and appropriate outcomes

• Working knowledge of appropriate legislation and DEW permit conditions

• Strong written, verbal and record keeping skills