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Referral officer - Emergency Relief & Personal Support

Better Together Community Support Inc.

We need Volunteers to provide information, support and referral services to clients in a confidential and non-judgmental manner. Always maintain the clients right to make their own choices and decisions, whilst operating within organisation policies, procedures and standards relevant to Government legislation, laws and Acts.

Responsibilities Include -


To identify and assess clients’ requests/needs, personally or by phone, by providing practical support if required (for example, drafting letters, filling out forms), crisis intervention, advocacy and negotiation support as required and as appropriate. To refer clients to other agencies that can assist and support to best meet their needs. To refer to coordinator at any time for assistance and/or direction.

Information Provision:

To provide accurate up-to-date information to clients by accessing organisation information resources, for example, Internet databases and/or written material. Administrative: •To accurately record details of inquires handled via case record sheets, statistical collection forms and other information collection forms as required. •To follow established administrative organisation procedures as per organisation requirements. For example, informed understanding and training in use of the Better Together Community Support data base program (Chilli system.)