Key Activities and Expectations:

Interview clients whilst respecting client boundaries. Maintain privacy of the clients. Maintain appropriate case notes through clear, concise and factual records of conversations. Record changes to client situations, current issues and details of interview outcome on clients’ file. Record required statistical information. Maintain strict confidentiality in regard to client information. All hardcopies are to be stored in approved, secure location. Refer clients to the appropriate personnel/ expert as required. Undertake general office duties including responding to or redirecting emails, answering telephone and walk in enquiries as required. Assist with administrative tasks including record keeping, data entry, photocopying of documents and that office is well presented and documents are filed. Assisting site Manager/Supervisor with other tasks as directed. Documents are free of errors. Confidentiality of information is maintained.

Qualifications and Experience Requirements for the Position

· Experience in administration, use of Microsoft Word and Excel and customer service preferred.

· Experience in similar role highly regarded.

· Good communication skills, both written and verbal.

Required For The Position:

· Complete The Salvation Army (TSA) Mission Volunteer registration, induction and training - TSA is a ChildSafe workplace.

· Integrity checks as required for the role.

Required Capabilities:

· Shows personal motivation and commitment to completing work activities effectively.

· Supports a culture of integrity and professionalism.

· Represents the organisation in an honest, ethical and professional way.

· Recognises and respects the rights and beliefs of others in a non-judgemental way.

· Connects positively with colleagues and partners within and outside TSA.

· Works as a supportive and cooperative team member, shares information and acknowledges the contribution and support of others.

· Provides service appropriately and responsively to the needs of the people.

· Demonstrates accountability aligned to internal and external requirements.

Supports and acts in compliance with the records, information and knowledge management requirements of TSA.

· Identifies and follows safe work practices to perform all duties in a safe manner, ensuring the safety and well-being of self and others.

Cultural Competency

We value people of all cultures, languages, capacities, sexual orientations, gender identities, gender expressions and intersex status.

· Understands the concepts and principles of diversity and inclusion and how they impact on current day approaches and practices 

· Demonstrates commitment to culturally appropriate and inclusive practice 

· Demonstrates practical application of concepts and principles of inclusion 

· Understands specific issues faced by culturally diverse clients particularly in the areas of Aboriginal and Torres Strait Islander, LBGTQI, CALD, neuro-diversity and multi faith 

· Applies culturally appropriate approaches and skills when engaging with culturally diverse clients particularly in the areas of Aboriginal and Torres Strait Islander, LBGTQI, CALD, neuro-diversity and multi faith 

· Works effectively with an interpreter as required, in line with organizational guidelines