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Donation Drop-Off Point (Home, Business, School, Community Centre etc)

Big Group Hug
Logo for Big Group Hug

Organisational background

Big Group Hug is a volunteer-driven, not-for-profit organisation that supports vulnerable and disadvantaged families in need, by providing new and pre-loved goods to help these families care for their children, aged from newborn to 16-year-old. Our core belief is that all children deserve the best start in life, so for us, the child is the focus of everything we do. Our team is made up of over 300 individuals/volunteers who are determined and committed to assisting every family who asks for help. With our headquarters based in Thomastown and a secondary hub located in Airport West, we work closely with and receive requests for specific and essential items through Case Workers, Maternal and Child Health Nurses or other professionals across Melbourne.
Some of the basic necessities requested range from nappies, clothes, formula, and toys to nursery furniture, prams, car seats, and more.

The role

Our drop off points are an essential part of our volunteer team and act as local collection points for their neighbourhood and local community:

  • People in the area interested in donating new or pre-loved goods will contact you and agree on a suitable time to drop them off at your location.
  • You will collect donations and drop them off at either our Bundoora warehouse or our Airport West hub at a time that suits you during our open hours
  • We can collect with our van larger items that don't fit in your car (or you can elect to collect small items only)
  • Our warehouse volunteers will sort and pack the items to fill our many requests. Time permitting donations can be sorted and cleaned at your house before delivery (optional).

We offer dedicated volunteer support and we will give you a list of acceptable goods and donation guidelines that you can share with your local donors.

Your contact details will not be published publicly. Instead, donors must contact us first requesting contact details for a Drop Off Point in their area.

We encourage people from CALD backgrounds to apply and become part of our great Big Group Hug community!