Volunteers undertaking this role must complete a 6 day accredited course or have previously attained other relevant qualifications in Social Work or other welfare field. The Community Support Worker course will be funded by CNCISS with a commitment from the volunteer for a minimum of 12 months. On the job training and mentoring is also provided until volunteers are assessed as ready to interview alone. A training program is also provided to all of our volunteers, with various guest speakers throughout the year. • To adhere to the principles of a Free, Confidential, Impartial and Independent service. • Interview and assess client’s needs and provide information and support as required. This may be undertaken in person or over the phone. • Use resources within the agency to find information that meets the client’s needs. • Give information and advice to clients in such a way that it is understandable and usable and enables clients to make their own decisions. • Refer clients to other programs within CNCISS and other agencies as appropriate. • When requested by clients, negotiate on their behalf with another individual or organization. • When requested by clients provide practical help such as filling in forms, writing letters and making phone calls. • Record details of all enquiries and the information given and any action taken on the appropriate forms. Complete all statistical data as required. • Record all material aid distributed on the appropriate forms.

• Keep skills and knowledge up to date by attending the ongoing training sessions as provided and required by the service and by reading appropriate background material and resources available at the agency. • Follow established service procedures. For example, refer clients with intensive needs to the Social Worker. • Perform other duties such as Reception when required. • Follow CNCISS’s Covid 19 policy and all other relevant policies and procedures.